Please take the time to read Mulberry Wellness Clinic Policies. If you have any questions regarding these agreements, please feel free to ask questions.
For information about billing insurance, click here to learn more.
Life is not merely being alive, but being well ~ Marcus Valerius Martialis
There is a $85.00 fee for each no-show or appointment cancellation with less than 24 hours notice. When you schedule an appointment we reserve that time exclusively for you. If you miss that appointment or cancel with less than 24 hours notice, it is too late to schedule another patient for your reserved appointment time. This results in a loss of income to both your practitioner and the clinic. Therefore, we charge a $85.00 fee for each no-show and/or appointment cancellation with less than 24 hours notice, regardless of the reason for the missed appointment. This fee cannot be billed to insurance and is fully the patient's responsibility. If you need to cancel or reschedule an appointment, please be sure to notify us at least 24 hours in advance to avoid being charged.
Arriving late for an appointment can disrupt your practitioner's schedule and the schedules of all subsequent patients. Therefore, out of respect for our patients and our practitioners, all late patients will have less time for their appointment(s) and will be charged in full. Patients arriving considerably late (20 minutes or more) may have their appointment canceled. These instances are considered late cancellations and are subject to the $85.00 fee described above.
Patients are financially responsible for the cost of supplements, herbal products, supplies and equipment - to be paid at the time of pick up. Special orders, however, must be paid at the time the order is placed. Where applicable, consider using your health savings account for the purchase of these items. We can supply you with an itemized receipt to provide proof of purchase. We are unable to give refunds or credits on any supplements or herbal products, opened or unopened. We cannot re-sell products that have left the office as we cannot guarantee that these items were protected from conditions that might affect their quality or integrity.
For your convenience, we accept the following forms of payment: cash, check, Visa, MasterCard, American Express and Discover. It is not our policy to accept out-of-state checks. Please note, there is a $30 fee for each returned check.
As a courtesy to our patients, we ask that you silence your cell phone and other personal devices when entering the center and step outside to take a phone call. We also ask that you use a soft voice while in the building, so as not to disturb other patients receiving treatment.